HOURS

Compass operates 09:00–16:00, Tuesday to Friday. You may arrive any time between 08:30–09:40, depending on Crew needs.

Some roles may work outside these hours too. For example, customer support or sales. All Crew work a minimum of 30 hours per week.

CALENDAR

We expect you to be available during your scheduled hours; Tuesday to Friday, 09:00–16:00, during term time.

If an emergency or illness prevents you from coming in, contact Mark as soon as possible, and no later than 08:00.

Unreported absences will be excused in cases of serious accident or acute medical emergency. wherever possible, we should know in advance that you won't be in.

Crew work a 43-week year, from 1st September to 31st August. 39 weeks are spent delivering Alternative Provision sessions in term time with fixed cohorts.

The remaining 4 running Holiday Camp during school summer holidays. Your specific pattern is confirmed with your designated Senior Crew Leader.

Compass provides a minimum of 9 weeks (63 days) paid holiday per year. Well above the statutory 28-day minimum.

Rising by 1 week per year of service, up to 5 extra weeks (14 weeks total after 5 years). To request leave, use the necessary form inside our HR software, Connecteam.

Other leave types — Enhanced Maternity and Paternity Leave, Pawternity Leave, and Compass Sabbatical — are covered under Benefits.

MEETINGS

WORKING

In this chapter you will find information on Contract, Recruitment, Checks, Equality and Safeguarding. 

A simple rhythm, not a calendar full of admin:

• Morning Huddles — quick daily check-in before sessions: who's here, what's the plan, anything to flag.

• End of Day Debriefs — short wrap-up after sessions.

• Bi-Weekly 1:1s — one-to-one time with your Crew Leader on development, wellbeing, and support. Given the emotional weight of SEMH work, this is also your space for reflective supervision — processing what a session brought up for you, not just reviewing targets.

• Monthly Crew Meeting — whole-Crew updates, wins, and priorities.

Maximum 30 minutes, clear agenda in advance, clear action points with owners by the end.

PAY

Compass pays your salary on the last day of each calendar month by bank transfer. National Insurance, Tax, a pension contribution, and other relevant deductions (e.g. Student Loan) are taken from your gross salary under PAYE.

You're automatically enrolled into a workplace pension in line with the Pensions Act 2008, with Compass making an employer contribution on top of yours.

You can opt out, though we'd encourage thinking it through first. [PLACEHOLDER: pension provider name, employer/employee contribution rates.]

SICK

If you're too unwell to work, let your designated Senior Crew Leader know as early as possible. Ideally before 08:00 on the day, following the same process as Attendance.

Crew who meet the qualifying criteria are entitled to Statutory Sick Pay (SSP), in line with current government rates and rules.

[PLACEHOLDER: confirm whether Compass pays company sick pay above SSP, or SSP only.]

Persistent or unexplained absence will be reviewed as part of your ongoing performance.

EXPENSES

Some expenses are paid directly on your behalf — keep receipts, submit within three months via WhatsApp to Mark or your manager, reimbursed in full within two pay periods.

We fully cover session items (firewood, wet wipes, baking ingredients, and more like it) tax-free, plus 50% of PPE clothing costs.

ATTENDANCE

We invest heavily in Crew, because our long-term destiny depends on how well we look after you. Below are all the benefits we offer Crew.

• No Work Mondays — every week's a four-day week.

• 9 weeks minimum annual leave, rising with service (see Calendar).

• A fully paid four-week Sabbatical after 3 years.

• Enhanced Maternity and Paternity Leave — 10 months fully paid.

• Pawternity Leave for a new puppy or rescue dog.

• Education and PPE Support Funds,

• Compass-branded uniform for outdoor delivery.

• Compass Coffee Card, tri-monthly Tribe Social Events (bring your family), separate Crew-only Social Events through the year, and a 50% discount on Tribe Summer Social kit.

BENEFITS